Refund Policy
Thank you for choosing Cyberlern. We are committed to ensuring you have an excellent online learning experience. If you are not completely satisfied with your purchase, please review the policy below for assistance.
Returns and Eligibility
- We sell digital online learning materials only. Because our courses are delivered electronically and considered “used” once accessed, refunds are generally not available except in special circumstances.
- If you experience technical issues that prevent you from accessing your course, please contact our support team within 14 days of purchase. We will review your case and, if technical issues are verified, a refund may be granted.
Refunds
- Refunds are issued solely to the original payment method used at the time of purchase. This means if you paid by credit card or another payment method, any approved refund will be returned directly to that same account.
- Refunds are granted only under special circumstances as required by applicable law or if technical issues prevented course access. Any applicable processing fees may be deducted from the refund amount.
Exchanges
- If you wish to exchange your course for another, please contact us within 14 days of purchase. We will assess your request based on course availability and product details.
- Please note that the full details—including pricing, course description, and content—are available on our product pages to help you make an informed decision.
Non-Returnable Items
Once access to a digital course has been provided, the product is considered “used” and is non-refundable unless a verified technical issue occurred.
Damaged or Defective Items
If you encounter any issues with the course content, such as broken links or corrupted files, please contact us immediately. We will work to resolve the issue or offer a refund if necessary.
Return Shipping
As our products are digital, there is no physical return shipping involved.
Processing Time
Refunds and exchanges will be processed within 5 business days after approval. Additional time may be required for the refund to appear in your account depending on your payment provider.
Privacy Policy
At Cyberlern, we are committed to protecting the privacy and security of our learners’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or purchase courses on our platform.
Information We Collect
- Personal Data: Name, email address, and phone number provided during registration or checkout.
- Payment Information: Payment details handled by secure third-party processors.
- Browsing Data: Automatically collected data such as IP address and device information.
Use of Information
We use the information to process orders, provide customer support, personalize your experience, improve our services, and prevent fraud.
Information Sharing
We do not sell your personal information. However, we may share data with trusted service providers for payment processing, analytics, or legal compliance.
Data Security
We implement industry-standard security measures to safeguard your data. However, no method is 100% secure.
Cookies & Tracking Technologies
We use cookies to enhance your experience and gather usage data. Disabling cookies may affect certain features.
Changes to This Privacy Policy
We reserve the right to update this policy at any time. Any changes will be posted on this page.
Terms & Conditions
Welcome to Cyberlern. These Terms & Conditions govern your use of our platform and the purchase of courses. Please read them carefully.
Use of the Website
You must be at least 18 years old to register. You are responsible for maintaining your account’s confidentiality and using the platform lawfully.
Product Info & Pricing
We provide online courses in Sinhala and English. While we strive for accuracy in our descriptions and pricing, we reserve the right to update them without prior notice.
Orders & Payments
By placing an order, you agree to purchase our courses. We reserve the right to cancel orders for various reasons including errors or suspected fraud.
Shipping & Delivery
Courses are delivered online. If physical materials are shipped, delivery times may vary.
Intellectual Property
All content on our platform is owned by Cyberlern or its licensors and is protected by intellectual property laws. Unauthorized use is prohibited.
Limitation of Liability
Our courses are provided “as is.” Cyberlern is not liable for any indirect or consequential damages arising from your use of our platform.
Termination
We reserve the right to suspend or terminate your access if you violate these terms or engage in harmful activities.
Governing Law
These Terms & Conditions are governed by the laws of Sri Lanka without regard to conflict of law principles.
Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Updates will be posted on this page, and your continued use of our platform indicates your acceptance.